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The Licensed Merchandise Trend: One Company’s Perspective
Miller attributes his success to exceeding customer expectations. He believes other stores fall short in product availability and speed.
Customers receive a confirmation email and within one day receive a tracking number. No delays. He offers free shipping on orders over $75 and provides a toll free number for questions during business hours. Email during weekdays is often answered within minutes.
The most popular collectibles are Dr. Seuss, Peanuts, and Snoopy, classics that will be around forever. "These items are steady sellers throughout the year and make great gifts," he says. "Typically, on our most popular lines we will carry as many products as we can get our hands on. We like to carry a complete selection so the customer can purchase everything, easily, from one retailer, at an affordable price."
"Some of the classic merchandise such as Peanuts and Seuss will be around forever, but other merchandise is not so fortunate,” he says. “Movie merchandise doesn´t seem to have the lasting appeal as it once used to have, so we do not focus much on that merchandise. Many of the lines we do carry continue to come out with new selections, so that people may add to their current collections." Writer's Bio: Julia Ann Charpentier is a Milwaukee-based freelance writer and an editor for book publishers. Read more articles by this author
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